RETURNS OR EXCHANGES

Thank you for purchasing products from our website. We are committed to providing you with high-quality mobile phone cases. If you are not entirely satisfied with your purchase, you may request a return and refund in accordance with the terms outlined below.

I. Return Period

You may request a return within 14 days from the date you receive the item. Return requests submitted after this period will not be accepted (unless the product has a quality defect).

II. Return Conditions

To ensure a smooth return process, the item must meet the following requirements:

It must be unused and uninstalled, remaining in brand-new condition;

The packaging must be intact (including the original packaging and all accessories);

It must show no signs of artificial damage or obvious wear and tear;

A valid order number or proof of purchase must be provided.

III. Return Process

Please begin by submitting a return request via our customer service email: [email protected];

Once your request has been reviewed and approved, we will provide a return confirmation along with detailed instructions;

Please follow the provided guidelines to ship the item back to the designated address;

We will process your refund after we have received the returned item and completed our inspection.

IV. Return Address

Once you have received return authorization, please ship the item to the following address:

98 2ND AVE FL 1, GARWOOD, NJ 07027

(Please do not ship the item back without prior confirmation; doing so may delay or affect the processing of your refund.)

V. Refund Details

Once the returned item has been inspected and verified to meet the return conditions, the refund will be processed within 5–10 business days;

The refund will be issued back to your original payment method;

The actual time it takes for the funds to appear in your account depends on your bank or payment service provider;

Original shipping charges (if applicable) are generally non-refundable, unless the return is due to a product quality issue or a shipping error on our part.

VI. Return Shipping Costs

Return shipping costs incurred for personal reasons (such as disliking the item, ordering the wrong model, etc.) shall be borne by the buyer;

Return shipping costs incurred due to product defects or shipping errors on our part shall be borne by us.

VII. Non-Returnable Items

The following items or situations may not be eligible for return:

Items marked as “Non-Returnable” or “Clearance/Final Sale”;

Items that have been used or are artificially damaged;

Return requests submitted after the expiration of the return period.

VIII. Exchanges

At this time, we do not offer direct product exchanges. If you wish to exchange the model or style, please first request a return and then place a new order.